Frequently Asked Questions

Have a question? Get the answer.

Does my homeowners insurance or local municipality cover repairs to the systems around my home?

Many homeowners believe their municipality, utility company or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems. But the reality is that in many cases you, the homeowner, are responsible. Most basic homeowner’s insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call us toll-free at 1-866-922-9006 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can be rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling SLWA at 1-866-922-9006. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable. For more information on how to cancel your plan visit

I cannot find my Terms & Conditions. How can I get another copy?

You can call SLWA at 1-866-922-9006 to request another copy or obtain them from this website.

How do I remove myself from your marketing list?

If you would prefer to not receive any marketing notifications (such as email, direct mail, or phone calls) from SLWA, please call us at 1-844-257-8795.